Glossary

Remarketing

Remarketing is a marketing strategy that targets people who have previously interacted with a brand. This may include visitors who viewed a website, customers who made a purchase, or users who engaged with a brand’s content.

Remarketing focuses on reconnecting with these audiences through targeted messages, adverts, or email communication.

Many people do not take action during their first interaction with a brand. Remarketing helps businesses stay visible to those audiences and encourage them to return.

Remarketing helps businesses:

  • Re-engage people who have already shown interest
  • Increase the likelihood of conversions
  • Strengthen brand recall
  • Improve the efficiency of marketing campaigns

How remarketing works

Remarketing campaigns use data from previous interactions to target specific audiences. For example, a business may show adverts to people who visited its website or send follow-up emails to customers who abandoned a shopping cart.

By focusing on users who already know the brand, remarketing messages often feel more relevant.

Remarketing channels

Remarketing can take place across several marketing channels.

Common examples include:

  • Display advertising that targets past website visitors
  • Paid social campaigns aimed at previous customers or site visitors
  • Email reminders sent after specific actions
  • Personalised offers based on previous purchases

Each channel helps maintain contact with people who have already interacted with the brand.

Remarketing and the customer journey

Remarketing is often used during the consideration and decision stages of the customer journey. At these stages, potential customers may already be evaluating options or comparing products.

Targeted reminders and personalised messages can help guide them toward completing the purchase or enquiry.

Remarketing in digital marketing

Remarketing has become a standard part of many digital marketing strategies. Because the audience already has some familiarity with the brand, remarketing campaigns often achieve higher engagement and conversion rates than campaigns targeting entirely new audiences.

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