Glossary

Web analytics

Web analytics is the process of collecting, measuring, and analysing data about how people use a website. It helps businesses understand how visitors arrive, what they do on the site, and whether they complete desired actions.

By analysing this information, organisations can improve website performance and make better decisions about marketing and user experience.

Web analytics provides visibility into how a website is performing. Instead of relying on assumptions, businesses can use real data to understand user behaviour and identify opportunities for improvement.

Web analytics helps businesses:

  • Understand where website visitors come from
  • Analyse how users interact with pages
  • Measure marketing campaign performance
  • Identify opportunities to improve conversion rates

What web analytics measures

Web analytics tools track a range of metrics related to website activity.

Common examples include:

  • Number of website visitors
  • Traffic sources such as search engines or social media
  • Pages viewed and time spent on the site
  • Bounce rates and exit pages
  • Conversions such as purchases or form submissions

These metrics help businesses understand how effectively their website supports user goals.

Web analytics and marketing performance

Marketing teams often use web analytics to measure how campaigns drive traffic and engagement. By analysing where visitors come from and how they behave, marketers can identify which channels and campaigns produce the best results.

This insight helps guide decisions about budgets, messaging, and channel strategy.

Web analytics and website optimisation

Web analytics plays an important role in improving websites over time. By studying how visitors navigate pages, businesses can identify friction points or areas where users leave the site.

These insights can lead to improvements in design, content, and user experience.

Web analytics in digital strategy

Web analytics is a core part of modern digital strategy. Businesses often combine website data with information from advertising platforms, email campaigns, and customer systems to gain a more complete view of performance.

This broader perspective helps organisations make more informed decisions across marketing and product development.

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